Refund Policy

Last Updated: November 12, 2025

This Refund Policy explains the circumstances under which Marvex Ucilo ("we," "us," or "our") may provide refunds for purchases made through our online education platform at marvexucilo.com.

General Refund Principles

We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy.

Eligibility for Refunds

Masterclass Course Purchases

Refund requests for masterclass courses must meet the following criteria:

The refund request is submitted within 14 days of the original purchase date
You have accessed or completed less than 20% of the course content
You have not downloaded any course materials or certificates
The course was not purchased during a promotional period explicitly marked as non-refundable

Subscription Services

For subscription-based access to our platform:

You may cancel your subscription at any time
Refunds for the current billing period may be provided within 7 days of the subscription start date
No refunds are provided for partial months or unused portions of subscription periods
Cancellation takes effect at the end of the current billing cycle

Individual Lessons or Workshop Sessions

Refund eligibility for individual lessons or workshop sessions:

Refund requests must be submitted at least 48 hours before the scheduled session
Sessions cancelled with less than 48 hours notice are not eligible for refunds
Rescheduling may be offered as an alternative to refunds when available

Non-Refundable Items and Services

The following purchases are not eligible for refunds under any circumstances:

Completed courses where you have accessed more than 20% of the content
Downloaded materials, recordings, or resources
Issued certificates or credentials
Custom or personalized educational services
Third-party services or products purchased through our platform
Purchases made more than 14 days prior to the refund request
Products or services explicitly marked as "non-refundable" at the time of purchase

How to Request a Refund

To request a refund, you must:

Contact our support team via email at info@marvexucilo.com
Include your full name, account email address, and order number
Provide a detailed explanation of your reason for requesting a refund
Submit your request within the applicable timeframe specified above

Our team will review your request and respond within 5 business days.

Refund Processing

Approval Process

Once we receive your refund request, we will:

Review your account activity and purchase history
Verify that you meet the eligibility criteria
Notify you of the approval or denial of your refund request
Process approved refunds within 10 business days

Refund Method

Approved refunds will be issued using the original payment method whenever possible. Please note:

Credit card refunds may take 5-10 business days to appear on your statement
Bank transfer refunds may take 7-14 business days to process
Digital wallet refunds are typically processed within 3-5 business days
Processing times may vary depending on your financial institution

Partial Refunds

In certain circumstances, we may approve partial refunds:

Technical issues that prevented access to a portion of the course content
Content quality issues affecting specific modules or lessons
Service interruptions that impacted your learning experience

Partial refund amounts will be determined on a case-by-case basis and are at our sole discretion.

Denied Refund Requests

We reserve the right to deny refund requests that:

Do not meet the eligibility criteria outlined in this policy
Are submitted after the applicable deadline
Involve suspected fraudulent activity or abuse of the refund policy
Relate to purchases where significant course content has been accessed or completed

If your refund request is denied, we will provide an explanation of the reason for denial.

Account Restrictions

Please be aware that:

Multiple refund requests may result in restrictions on future purchases
Abuse of the refund policy may result in account suspension or termination
Refunded courses will be immediately removed from your account
You will lose access to all associated materials and resources upon refund approval

Exceptional Circumstances

We understand that unexpected situations may arise. In cases of:

Serious illness or medical emergencies
Technical issues on our platform preventing access
Significant discrepancies between advertised and delivered content

Please contact us at info@marvexucilo.com to discuss your situation. We will review each case individually and may make exceptions to this policy at our discretion.

Currency and Exchange Rates

Refunds are processed in the original currency of purchase. If currency exchange rates have fluctuated between the purchase date and refund date, the refunded amount may differ from the original charge when converted to your local currency. We are not responsible for any differences caused by currency exchange rate variations.

Promotional Credits and Discounts

If you received a discount or used promotional credits:

Refunds will be calculated based on the amount actually paid
Promotional credits used for the purchase will not be reinstated
Discount codes cannot be reused after a refund is processed

Bundled Products and Services

For purchases that include multiple courses or bundled services:

Refunds may be prorated based on the individual component values
Partial refunds for specific items within a bundle may be available
Bundle pricing advantages may be recalculated if partial refunds are approved

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: info@marvexucilo.com
Phone: +380509206520
WhatsApp: https://wa.me/380509206520
Address: Obolonskyi Ave, 54, Kyiv, Ukraine, 02000

Important Notice: This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy. In the event of any conflict between this policy and our Terms of Service, the Terms of Service shall prevail.